Business address and postcode:
3 High view Gardens N11 1SE
Business telephone number:
Business email address:
1.1 Business summary:
My business is a Starbucks franchise. We specialize in coffee and hot drinks; however, we sell sandwiches, desserts, smoothies and Frappuccino’s. The area I’ve decided to place my new Starbucks coffee shop is next to Gina’s bakery
1.2 Business aims:
To provide high quality products and services to all of our customer, are aims are also to make sure we meet our customers’ expectations by having a customer service process to make sure all complaints and queries are heard and dealt with appropriately.
1.3 Financial summary:
2.1 Why do you want to run a franchise?
I believe that working in an environment where you have responsibilities but limitations as well would help me to work successfully, for example; starting my own business from scratch would mean that everything is my decision and I can direct my business in any direction I please that abides by the law.
Running a franchise allows me to operate a business with the template of the original business, meaning that if I plan and follow the rules and regulation accordingly, there shouldn’t be any problems with the functioning of the business.
2.2 Previous work experience:
I had previously worked in Tesco. I believe that by working in a supermarket I am able to develop many skills that would help me have more of an insight into business. I worked on the till so I have come to understand the standard of customer service expected.
2.3 Qualifications and education:
Spanish – B
History – C
Art – D
Details of future training courses you want to complete: Along with all the skills that I will contribute to being a successful business owner, there are still areas that I can improve on like organisation skills; this is a skill that is highly needed in any workplace, as a place without organisation is a place with no clear plan. There are many ways of improving organisational skills, for example; work experience in administration. This would teach me how to sort out files, spread sheets and other documents relating to my business. Another way of developing that skill is to hire someone to take care of all the filing, sorting documents and ordering. This would give me the opportunity to focus on other things like finance and future plans for the business.
2.5 Hobbies and interests:
I love watching Korean dramas and listening to Korean music, so I picked up a couple phrases from observing the way the actors speak, and through song lyrics. I found the way they communicate very wellmannered and mature, I learnt how to read and write in a matter of three to four weeks. My interest in the language, grammar and culture grew immensely and I hope to become fluent in the language. Learning Korean became a hobby of mine, along with reading, swimming and drawing.
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